Best Appointment Scheduler and Booking Software

Ombori on the best Appointment Scheduler and Booking Software
  • Acuity Scheduling
  • Simplybook.me
  • Appointlet
  • Setmore
  • Genbook

What is Scheduling and Booking Software?

Appointment or booking scheduling software allows clients to set appointments using a web interface. They can often also reschedule or cancel appointments using the same application as well. They simply choose an available time right through the software-without ever involving your team directly.

The Benefits of Appointment Scheduling and Booking Software Applications

Ease of access is perhaps the most important benefit for clients who want to book appointments with your company. However, there is a wide range of additional benefits from utilizing this type of technology as well.

  • Maximize reservations. Those who make their own reservations or appointments are much more likely to show up for them. Even if the customer needs to cancel, they can cancel online, and that spot automatically opens up for another customer to take.
  • Get payments quicker. Some scheduling and booking software also allows customers to pay for their sessions or appointments right away when they make a reservation. When you pair an easy-pay function with scheduling, it puts money in your pocket much faster.
  • Save time. Your team does not have to field phone calls to set appointments. Instead, they are free to do other, often more productive things.
  • Manage calendars easier. When you allow self-booking, you can easily check current appointments, arrange for employment coverage, and just generally organize better-knowing what to expert helps you prepare better.
  • More data and information. Scheduling and booking software will track data that you can use to get to know your customers better. For example, you will generally see which time slots fill up the fastest and when your slower times might be. You can use this information to help service your clients better and increase business growth. For example, if you notice that your half-day of Saturday appointments fills up very quickly, but your Monday mornings are always slow, you might be able to work longer hours on Saturday and cut back on Monday to fit client needs.

What are the Qualities of a Good Appointment Scheduling or Booking App?

Not all appointment scheduling and booking apps are created equal. Each option that you review will have benefits and drawbacks. In addition, every business has unique needs as well. That means that something that works well for pet groomers might not be a good option for a health care facility.

Flexibility and Customization

Great appointment scheduling apps are both flexible and customizable to meet your business’s needs. They should make your life easier and be convenient and user-friendly for your clients.

Calendar Syncing and Access

When a client schedules an appointment, your team should be notified. Ideally, the appointment will automatically be entered on the calendar for the team member that should handle the appointment. The booking should also include vital information about the appointment, including who the customer is and what services they expect.

Convenient Access

Having multiple points of access for clients is a great way to increase the convenience factor. When clients can use an app, your website, or even social media to make appointments or changes to those appointments, they are more likely to use the feature. Therefore, integrations generally are a great feature that you may want to consider.

Communication

You may also want to consider whether the appointment scheduling app allows you to communicate easily with clients. For example, once they schedule an appointment, sending a confirmation email automatically can be very helpful.

Integrated Payment Methods

Having a payment method built into the scheduler can be extremely helpful for some businesses. While pre-payment certainly will not work for every business, it can be a good resource for some companies. For example, when customers pay ahead of time for an appointment, they are more likely to show up for their scheduled appointment.

Case Studies: Using Scheduling Apps Across Industries

The individual industry in which your business operates will affect what a scheduling app or booking resource looks like for your company. For example, a boat rental business that needs to make reservations may not look the same as scheduling an appointment with a doctor.

Scheduling Apps for Healthcare

Scheduling appointments for healthcare facilities can be a full-time job in some situations. Each individual doctor, physician assistant, and a nurse may have their own schedule to address patient needs. As a result, health care facilities need a way to account for all of these individual schedules but also bring these individuals together as necessary as well.

Booking Apps for Retail

COVID-19 has changed how retail operations need to function. With decreased numbers of people permitted in a single location, scheduling an appointment to shop is becoming the new normal in many areas. In some cases, continuing this practice may be a good way to help customers become more comfortable returning to in-person shopping.

Scheduling Apps for Service Assistance with Retail Stores

In many cases, retail stores require a certain level of customer service, especially when clients are reviewing and considering higher-priced products. A bicycle shop, for example, may need in-person, tailored information to help a client choose the right bike for their needs. In that type of situation, scheduling a virtual appointment may be necessary.

Let Ombori Help with Appointment Scheduling and Booking

Ombori prides itself on creating customized, tailored solutions for businesses, including appointment scheduling and booking technologies. Appointment-based shopping and services are only increasing, and Ombori can work with you to create a solution for your needs to address these changing times. Pre-booking appointments can be a great solution for many types of businesses-from ski resorts to restaurants.

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